See Medline Canada Covid-19 Communication


Given the high demand for products in regards to the Coronavirus, Medline | Dufort et Lavigne states that, as regards selling N95 respirators, masks, protective (gowns) and disinfecting products (alcohol), priority must be given to designated clinics, hospitals and CHSLDs in Québec.


Sales to our other customers are restricted and allocation is based on purchasing patterns and product availability.


Selling any of these products outside of the province of Québec is forbidden.



Longer than usual WAITING TIME


We are currently receiving a high volume of calls due to a strong demand for products which are now being manually assigned. The wait time to speak to one of our customer service representatives will be longer than usual.


If you contact us by means other than telephone, please be aware that we must prioritize order processing. All other inquiries regarding deliveries or product information will be handled as soon as possible.


The carriers with whom we work are also affected by the current events. Consequently, we cannot guarantee the usual delivery times.



The entire staff at Medline | Dufort et Lavigne are working incredibly hard to get through this exceptionally busy period.



Product Pricing Increases & Our Committment to Safe Products

Submitted by Dufort et Lavigne on June 15, 2020.



Since January 2020, the strong global demand for medical supplies, and more specifically for personal protective equipment (PPE), has had two main effects:


» Increased Backorder situations, limits of supply and inability to meet new demand

» Increase in costs passed onto Medline Canada (due to cost of raw materials, processing costs, transportation costs, etc.)


While our procurement and management teams work to reach agreements with manufacturers to minimize the impact of price increases on our customers, increases are unfortunately unavoidable. For example, the cost of acquiring masks has increased by more than 300%.


Please note that we are aware of the impact that such a price increase can have on the budget of a clinic, hospital, nursing home or care facility or for anyone requiring medical supplies.


For that reason, we remain committed to maintaining, as far as possible, our pre-pandemic prices. However, faced with this new reality, we will have to adjust prices on certain products. These increases reflect our new acquisition costs. Medline | Dufort et Lavigne will not take advantage of the situation to increase its profit margins. These will remain the same.


In addition, you can rest assured that Medline | Dufort et Lavigne offers you only quality medical products certified by Health Canada. We have been very selective in establishing relationships with the new suppliers that have emerged in the market. We declined offers from those who could not guarantee the qualityand certification of their products. We believe that products that protect must be fully tested and safe under all circumstances.