Who are we ?

The Company

Dufort et Lavigne Ltée is a company specializing in medical supply and equipment distribution. With branches throughout the province of Québec, the company provides medical, paramedical, dental, ambulatory, and other specialty supplies.

The motto “Solutions and services for healthcare professionals” reminds us of the principles that drove the founders back in 1962. Today, these same principles continue to inspire both management and employees. All share the same company goals: providing a customized professional service based on high level expertise, offering a wide and exceptional range of products including European specialties, and distinguish itself through great honesty and loyalty towards customers and suppliers. 

Sharing these same values, Medline Canada has acquired Dufort et Lavigne in June 2018 in the best interest of the company and its customers. Dufort et Lavigne fully retains its entity while providing a wider range of products as well as a best quality-price ratio.  

Mission

To be THE benchmark supplier when it comes to offering a diversified range of products to health professionals topped by a certified and personalized service.

History

In 1962, Jean-Paul Dufort, Émile Lavigne, and Laurier Fortier founded Jean-Paul Dufort Ltée, distributor of medical, surgical and pharmaceutical products. Located on Beaubien Street East, the company provided hospitals, physicians, nurses and religious congregations with all the drugs, medical supplies and equipment they needed. In 1964, when Mr. Fortier passed away, it became Dufort et Lavigne Ltée.

The need for space was becoming a serious issue for this growing business back in 1967, so it moved to 1227 Rachel East in Montréal. In 1987, a store was added to that same address, and so the headquarters moved into a much bigger building, on Parthenais Street. In 1992, Dufort & Lavigne started diversifying its activities to the distribution of dental supplies, and quickly became a key actor in the field. In 2003, the company became a sole proprietorship of the Dufort family after the passing of Mr. Lavigne.

 September 2010 marks the sudden death of Jean-Paul Dufort at the age of 87. Serving as Chairman, he was actively involved until the very last moment. Despite the size of the company, Mr Dufort knew each and every employee, regarding them as equal partners, and acknowledging their valuable work. He will be remembered by all of them as an intelligent man, mindful of others, friendly, and very generous. His two sons have been providing excellent continuity of direction for the company for many years, and have continued to grow the business: Yves as Chief Executive Officer and Daniel in his role of Chief, Business Development.  

As of June 2018, a new chapter has begun for Dufort et Lavigne as it becomes a new subsidiary of Medline Canada. This agreement will help Dufort et Lavigne better position itself in the medical supply and equipment distribution industry in Québec, ensuring its sustainability while retaining its identity.

 

Jobs

 

 

Quality Assurance

Dufort et Lavigne has established stringent policies and procedures in accordance with Health Canada's Good manufacturing practices regulations. From goods receiving management, warehousing and shipping conditions, calibration of temperature control units, complaints management and all the way through product returns, customers and suppliers can rely on our unsurpassed quality service.

Upon hire, materials handling employees receive specialized training on procedures within their field of activity. Moreover, refresher training sessions are offered to all staff members on a regular basis.

No matter which position they hold, all employees recognize the importance of performing their duties in accordance with Health Canada's standards. This way, customers are assured of obtaining top quality products day after day.

Return Policy

 

You are responsible of ensuring your order is correct by performing a visual inspection upon receipt. It is important
to keep all items in their original packaging in the event of a claim. You have 5 business days from receipt of the order
to notify us of any damaged, inaccurate/erroneous, missing or expired item.
 Beyond this period, all items on your order
will be considered as wholly received, all in good condition and fully accepted.

 

 

A return may be authorized within 60 days of purchase.*

 

To make a return or a claim, you must contact a Customer Service representative. You will receive by email a return authorization to be attached to the item being returned. No item can be returned without a Return Authorization issued
by our Customer Service Department.

 

 

The following information is required to complete a return authorization request:
» Invoice number
» Item code, quantity and format (box or case, for example)
» Reason for return

 

 

* No merchandise may be returned in the following cases:

» Item identified as non-returnable by Dufort et Lavigne
» Item part of a clearance sales
» Special order or item tailored to client specifications 
» Item no longer manufactured or available (discontinued)
» Item no longer in its original packaging, or packaging is damaged or soiled
» Item not in perfect condition for resale
» Injectable medication or pharmaceutical product
» Expired item or item expiring in less than 6 months 
» Item was not purchased from Dufort et Lavigne

 

 

 

Transport will be at the expense of Dufort et Lavigne for the return of damaged, erroneous, missing merchandise
or expired item. In this case, the representative will appoint you a carrier and a specific procedure to follow.

 

Transport will be at your expense for the return of merchandise that does not suit you or due to an error
on your part. The representative will suggest a carrier and a procedure to follow.

 

If you return any item we do not hold in stock (non-stock item), you will be charged for return shipping fees to the manufacturer. These fees, up to 25%, correspond to those imposed by suppliers or manufacturers. You will be notified of these fees upon issuance of the return authorization.

 

Credit will be issued by Dufort et Lavigne following receipt and verification of the returned merchandise,
providing it is found to be in perfect resale condition.