Given the high demand for products in regards to the Coronavirus, Medline | Dufort et Lavigne states that, as regards selling N95 respirators, masks, protective (gowns) and disinfecting products (alcohol), priority must be given to designated clinics, hospitals and CHSLDs in Québec.
Sales to our other customers are restricted and allocation is based on purchasing patterns and product availability.
Selling any of these products outside of the province of Québec is forbidden.
Longer than usual WAITING TIME
We are currently receiving a high volume of calls due to a strong demand for products which are now being manually assigned. The wait time to speak to one of our customer service representatives will be longer than usual.
If you contact us by means other than telephone, please be aware that we must prioritize order processing. All other inquiries regarding deliveries or product information will be handled as soon as possible.
The carriers with whom we work are also affected by the current events. Consequently, we cannot guarantee the usual delivery times.
The entire staff at Medline | Dufort et Lavigne are working incredibly hard to get through this exceptionally busy period.