You are responsible of ensuring your order is correct by performing a visual inspection upon receipt. It is important
to keep all items in their original packaging in the event of a claim. You have 5 business days from receipt of the order
to notify us of any damaged, inaccurate/erroneous, missing or expired item. Beyond this period, all items on your order
will be considered as wholly received, all in good condition and fully accepted.
A return may be authorized within 60 days of purchase.*
To make a return or a claim, you must contact a Customer Service representative. You will receive by email a return authorization to be attached to the item being returned. No item can be returned without a Return Authorization issued
by our Customer Service Department.
The following information is required to complete a return authorization request:
» Invoice number
» Item code, quantity and format (box or case, for example)
» Reason for return
* No merchandise may be returned in the following cases:
» Item identified as non-returnable by Dufort et Lavigne
» Item part of a clearance sales
» Special order or item tailored to client specifications
» Item no longer manufactured or available (discontinued)
» Item no longer in its original packaging, or packaging is damaged or soiled
» Item not in perfect condition for resale
» Injectable medication or pharmaceutical product
» Expired item or item expiring in less than 6 months
» Item was not purchased from Dufort et Lavigne
Transport will be at the expense of Dufort et Lavigne for the return of damaged, erroneous, missing merchandise
or expired item. In this case, the representative will appoint you a carrier and a specific procedure to follow.
Transport will be at your expense for the return of merchandise that does not suit you or due to an error
on your part. The representative will suggest a carrier and a procedure to follow.
If you return any item we do not hold in stock (non-stock item), you will be charged for return shipping fees to the manufacturer. These fees, up to 25%, correspond to those imposed by suppliers or manufacturers. You will be notified of these fees upon issuance of the return authorization.
Credit will be issued by Dufort et Lavigne following receipt and verification of the returned merchandise,
providing it is found to be in perfect resale condition.